FAQ

Method of payment

In the www.monaverdi.com e-shop, you can pay for your purchase with a credit card.

Delivery

In Estonia we offer the parcel service by Smartpost and your purchase will arrive within 3-5 working days.
Be sure to indicate in checkout, in which Smartpost parcel machine you want your goods.
We are not responsible for delivery delays that are beyond our control.

Purchase

The prices are given in euros.
Choose the product you like, add it to the cart.
Fill in all the required fields: a name, phone number and an address for shipping and invoice.

Return

The product can only be returned in its original packaging and unused form within 14 days of receipt of the purchase.

Once we receive your return, we will inspect the product and refund you the purchase price for your product, less our initial shipping costs. Return shipping costs will be covered by the sender.

Product quality

The scarves are printed in England and high quality.

Transport damage

It is important for the buyer to check right upon the arrival of package if any damage has been made.
Should your product be damaged during transport, please contact immediately your delivery company and also inform us: info@monaverdi.com and be sure to send photos of the damage.

Terms of use

It is strictly forbidden to use the images at www.monaverdi.com website or items ordered from Mona Verdi OÜ for commercial purposes without a written permission from Mona Verdi OÜ.

Personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Maintenance

Your silk scarf stays beautiful and you can wear it for a long time, if you take good care of it.
Keep the scarf untied and unfolded to avoid wrinkles.
We only recommend dry cleaning. We are not responsible for product damage caused by improper maintenance.
Iron the scarf on the wrong side with low heat.
Keep your scarf away from cosmetics and chemicals.

If you have any questions, feel free to contact info@monaverdi.com